Poste de travail du support client

Modèle de prompt à copier

Le modèle technique reste en anglais afin de fonctionner directement avec les agents compatibles. Les explications, critères de choix et vérifications sont localisés.

Create a responsive customer support operations desk for [COMPANY TYPE]. The primary user is a support agent handling [TICKET VOLUME] conversations per day.

Optimize for fast, accurate triage while preserving enough customer context to avoid careless replies.

Workspace layout:
- Left navigation: Inbox, Mine, Unassigned, Waiting, Resolved, and saved views with counts.
- Ticket list: requester, subject, channel, priority, status, assignee, last activity, and SLA risk. Include search, filters, sort, and bulk selection.
- Conversation: chronological messages, internal notes, attachments, events, and a reply composer with public reply/internal note modes.
- Customer context: identity, plan, account health, recent activity, previous tickets, and relevant orders or projects.

Core interactions:
- Assign, change priority/status, add tags, snooze, merge duplicate, and resolve.
- Provide confirmation or undo for risky actions.
- Add keyboard shortcuts for common navigation and clearly expose them in the UI.
- Use realistic sample tickets for [COMPANY TYPE], including one angry customer, one billing issue, one technical bug, and one unclear request.

States and safety:
- Loading, empty queue, no search results, offline, stale ticket, send failure, and success.
- Warn when another agent is viewing or replying to the same ticket.
- Never fabricate account actions; visually distinguish customer facts from AI-suggested summaries.

Visual direction: [VISUAL DIRECTION]. Prioritize density, scanability, and clear status over decorative cards. Adapt to a focused single-pane mobile workflow.